RETURN POLICY

RETURN POLICY
Applicable to direct purchase orders. line
	Valid only when customer contacts Root Rotation within 14 days of receiving the package.
	In case: ∎ The customer is not satisfied with the product received ∎ The product is manufacturing defect, wrong model - size sent or damage during shipping from 3rd party
	Conditions for Exchange - Return: ∎ Returned or exchanged products must be new, with original tags intact. loose, unbroken, unwrinkled and unused. ∎ Products under the programs Root Repair or Embroidery - printing of personal details will not be exchanged - returned (except in case of error or mistake) sample or product damaged during shipping).
	Shipping costs are paid by the customer (except in case of error, wrong model or If the product is damaged during shipping, Root Rotation will refund the shipping cost. transfer after receiving the returned product).
	Products or orders purchased through intermediaries will not be supported for exchange or return.
	∎ Root Rotation will NOT return or refund promotional coupons or discounts applied to return orders. ∎ For returned orders with applicable coupons, promotions Forever: the final cashback value will be subtracted from the coupon value. price, promotion has been applied.

RETURN PROCESS
Customers please follow these steps:
	1. Customers need to check the conditions of returned goods: ∎ Within 14 days of receipt. ∎ Product Product NOT part of Root program Repair or have fish embroidery details ( except in case of error, wrong model or product damaged during transportation) transfer). ∎ The product is in new, intact condition, unused, unmodified, or laundry.
	2. Customer fills out Exchange Form - Pay
	3. Pack and send the product to Root Rotation's Return Warehouse: ∎ You can use any any courier company to ship the item back to our warehouse. ∎ LOCATION WAREHOUSE ONLY: Recipient: Root Rotation Phone number: 0972 754 569 Address: No. 14/12 C2, Ky Dong, Ward 9, District 3, HCMC
	4. Collect customer information: Once the goods have been returned to the Warehouse, we I will check within 03 working days and send send you 01 email to provide customer information to proceed with return or exchange refund (if any). Note: Root Rotation only accepts refunds for for products returned due to manufacturing defects or damage during shipping
	5. Return confirmation: After collecting customer information, we will proceed to exchange Pay or refund to the account you provide within 07 - 14 working days Note: It may take up to 10 business days for the refund to be returned to your Bank account. your order, depending on the card issuer.