Terms of Use

ROOT ROTATION COMPANY LIMITED

Thank you for visiting the official website of Root Rotation. Root Rotation is committed to providing transparent services and complying with current laws. Using the Website means you agree to the following terms. With the mission of providing a sustainable and innovative shopping experience, we are committed to providing quality services and transparency in all activities. Using the Website and related services means you have agreed to comply with the following terms of use.

Please read the terms carefully before using the Website. For any questions or assistance, please visit the Contact section.

1. Introduction

The Root Rotation website is built to provide a modern, fast and secure online shopping experience. By accessing and using the website, you agree to these terms of use, our privacy policy, and all applicable laws.

If you do not agree with any of the terms in this document, you should consider and discontinue using the Website. Root Rotation always strives to improve the service and will notify you of any changes related to the terms of use.

2. Website Usage Instructions

To use the Website effectively and conveniently, please refer to the instructions below:

Access and Login:

Access the Website via an updated browser to ensure compatibility.
Log in to your account using your registered email and password.
If you don't have an account yet, click "Register" and follow the instructions.

Search for Products:

Use the search bar at the top of the page to enter keywords related to the product you are looking for.
Browse product categories to search by desired collection or style.

Add to Cart:

Select the desired product, adjust the size, color (if any) and click "Add to cart".
Review your selected products by accessing the shopping cart icon in the top right corner of the screen.

Pay:

Go to "Checkout" and follow the steps to enter your shipping information.
Select the appropriate payment method and confirm order completion.

Order Tracking:

After successful order, a confirmation email will be sent to the registered email address.
Go to "Purchase History" in your account to check your order status.

Technical Support:

If you experience technical issues, please try refreshing your browser or checking your internet connection again.
Contact customer support team via email or hotline for timely support.

3. Services Provided

Root Rotation is a cutting-edge fashion and technology brand, offering:

Genuine fashion products and accessories.
Online shopping service.
Shopping experience integrated with AR technology.
Information on fashion and lifestyle trends.

4. Intellectual Property Rights

All content, images, videos, logos, designs and materials on the Website are the exclusive intellectual property of Root Rotation or licensed by third parties. You may not copy, modify, or use for commercial purposes without our written consent.

5. User Accounts

You can create an account to shop or receive promotional information. By registering, you are responsible for:

Provide accurate and complete information.
Keep your username and password secure.
Notify us immediately if you suspect your account has been compromised.
Do not use the account for illegal purposes

6. Legal Rights and Obligations

Root Rotation is committed to fully complying with Vietnamese laws on e-commerce and protecting consumer rights. We reserve the right to:

Suspend or terminate user accounts if we detect violations of the law or our regulations.
Report illegal user activities to the authorities.
Ensure the legitimate rights of customers when disputes arise, including but not limited to supporting resolution through consumer rights protection agencies.

It is the user's responsibility to:

Comply with Vietnamese laws when using our website and services.
Do not use the service for illegal purposes or to harm other organizations or individuals.

7. Information Security

Root Rotation is committed to protecting your personal information according to the privacy policy . We collect information such as name, address, email, and phone number to provide the best service. We use encryption technology to ensure that information is not accessed illegally or misused.

8. Limitation of Liability

Root Rotation is not responsible in the following cases:

Service interruption due to technical problems.
Damage caused by third party intrusion or illegal acts.
User provided incorrect information.

9. Changes to Terms

Root Rotation reserves the right to change the terms of use at any time. When there are changes, we will notify via registered email or website message so that users can update.

10. Contact

If you have any questions or complaints, please contact us via:

Email: contact@rootrotation.com
Phone: 0902 716 276
Address: 14th Floor, Tower 1, Saigon Centre Building, 65 Le Loi, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

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