FAQ
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Returns
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Order & Shipping
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Check or change order
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Returns and refund time from customers
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Shopping tools
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Account Management
Shipping and delivery
Is there nationwide shipping?
You can shop comfortably without worrying about distance. We deliver nationwide.
How are shipping costs and delivery times calculated for orders?
Shipping costs and delivery times
Shipping fee:
- Free shipping: Applies to orders of 500,000 VND or more.
- Fixed fee: 50,000 VND for orders under 500,000 VND (applicable nationwide).
Delivery time:
- Inner city: 1-2 working days.
- Suburbs: 2-3 working days.
- Other provinces: 3-5 working days.
Note: Delivery time may vary slightly depending on specific address and objective factors.
For international orders: Please refer to details at International Orders
We always strive to bring you the best shopping experience with fast and convenient delivery service.
Which shipping service does the store use?
We cooperate with many reputable shipping units such as Giao Hang Nhanh, Shopee Express, Viettel Post, VN Post and Giao Hang Tiet Kiem to ensure your order is delivered to your door quickly and safely.
Liên hệ
Trò chuyện là cách nhanh nhất để liên hệ khi cần gửi đánh giá hoặc câu hỏi. Nếu bạn muốn trao đổi một mặt hàng, hãy gọi đến hotline hoặc gửi email đến Root Rotation theo bên dưới.
ROOT ROTATION
Email: contact@rootrotation.com
Hotline CSKH: 0902 881 751
Địa chỉ: Tầng 14, tháp 1, Toà nhà Saigon Centre, 65 Lê Lợi, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Để được trợ giúp ngay lập tức về các vấn đề thường gặp như hoàn trả hàng hoặc trạng thái đơn hàng, trước tiên, hãy tham khảo các chủ đề trong Câu hỏi thường gặp (FAQ).