Issues that arise after cancellation or change

Thank you for trusting and using our services.

We apologize for the inconvenience and will assist you in resolving this immediately. If you have cancelled your order but still received the product, please follow these steps:

1. Check order information: Confirm with us about the order cancellation, and check if the order status is updated correctly.
2. Fill out the form: Go to the request form and provide details about your order along with the situation you encountered (cancelled order but still received the product).
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Waiting for response: Our support team will review the information and contact you to guide you through the next steps, including returning the product and processing a refund (if applicable).

We apologize for any inconvenience and are committed to providing you with the best shopping experience. Thank you for being with us.

Changing your order may affect the estimated delivery time. To avoid any delays, we encourage you to double-check your order details before completing the order process. If you need to change your order, please contact us immediately. We will notify you of any changes to the delivery time.