Product problems upon receipt

Thank you for trusting and using our services.

If your product is damaged or defective upon receipt, please follow these steps so we can assist you promptly:

1. Product inspection: Please inspect the product immediately upon receipt. If there is any damage or defect, please record the details and take photos or videos of the damaged product.
2. Fill out the form: Go to the request form and provide details about your order and product status. Attach photos if available.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Pending: Our support team will review the information and contact you to provide a suitable solution, including product exchange or refund if necessary.

We apologize for any inconvenience and are committed to providing you with the best shopping experience. Thank you for your understanding!

Thank you for trusting and using our services.

If you receive the wrong product (wrong size, wrong color, wrong design...) or wrong quantity, we will support you to exchange the product or resolve the problem according to the following steps:

1. Inspect the product: Carefully inspect the product you receive, and if you find any discrepancies in size, color, design, or quantity, make a note of the details.
2. Fill out the form: Go to the request form and provide your order information along with a detailed description of the defect (wrong size, wrong color, wrong design or quantity). Attach a photo or video of the product.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Pending: Our support team will review the information and contact you to offer a suitable product exchange or solution, including a refund if necessary.

We apologize for any inconvenience and are committed to providing you with the best shopping experience. Thank you for your understanding and support.

Thank you for trusting and using our services.

If the product you receive does not match the order you placed (wrong model, color, size, or quantity), we will help you resolve this issue quickly:

1. Product Inspection: Please carefully inspect the product you receive to confirm any discrepancies with the order placed.
2. Fill out the form: Access the request form and provide your order information along with a detailed description of the discrepancy (incorrect model, color, size, or quantity). Attach a photo of the product received if available.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
   
4. Pending: Our support team will review and contact you to offer an alternative solution, including product exchange or refund if necessary.

We apologize for any inconvenience and are committed to providing you with the best shopping experience. Thank you for your patience and support.

Thank you for trusting and using our services.

If your order has been shipped but you have not received it, please follow these steps:

1. Double check your shipping information: Make sure your shipping address and contact information are correct. Sometimes orders may be delivered to an alternate address or recipient.
2. Fill out the form: Access the request form and provide details about your order.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Waiting for response: Our support team will contact you to confirm the delivery status and help you resolve the issue.

We strive to provide the best shopping experience possible and apologize for any inconvenience. Thank you for your patience!