Cancel order

Thank you for trusting and using our services.

If you want to cancel your order, please follow these steps:

1. Check order status: If your order has not yet been processed or shipped, you can request a cancellation. To ensure prompt processing, please contact us as soon as possible.
2. Fill out the form: Access the request form and provide details about the order you want to cancel.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Waiting for response: Our support team will check the order status and contact you to confirm the cancellation.
   

Note: If the order has already been shipped, cancellation may not be possible and you will need to follow the returns process.

We always strive to provide the best shopping experience and thank you for being with us.

Thank you for trusting and using our services.

If you want to cancel part of your order instead of the whole order, please follow these steps:

1. Check order status: If your order has not yet been processed or shipped, you can request a partial cancellation. To ensure your request is processed quickly, please contact us as soon as possible.
2. Fill out the form: Access the request form and provide details about the order and products you want to cancel.
3. Get "Ticket number": After submitting the form, you will receive an automated email with a "ticket number" to track your request.
4. Waiting for response: Our support team will check the order status and contact you to confirm the cancellation of your requested product part.

Note: If an order has already been shipped, partial order cancellation may not be possible and you will need to follow the returns process.

We always strive to provide the best shopping experience and thank you for being with us.

Unfortunately, we cannot cancel an order if it has already been handed over to the carrier. This is because the delivery process has already been activated and cannot be stopped.

Thank you for your understanding and trust in our service. If you need further assistance, please visit the request form for detailed support.